Cluster Manager Customer Service CEE

Unlock Your Career Potential with Kramp as a Cluster Customer Service Manager CEE!

At Kramp, we are ushering in a new era with a cutting-edge Target Operating Model (TOM) designed to enhance our agility in responding to local market dynamics. Our innovative Cluster business model is the driving force behind our success in diverse regions. Now, we're in search of a remarkable Cluster Customer Service Manager CEE (Poland, Baltics, Romania, Bulgaria, Ukraine, Hungary, Czech Rep., Slovakia, Slovenia, Croatia) to lead the way.

About Kramp:

Kramp is a leader in the European agricultural parts market. We're at the forefront of E-Business and innovation, and our core mission is to make life easier for our customers. With over 3500 passionate, professional colleagues, we don't just speak our customers' language; we understand their challenges and consistently exceed their expectations. Our promise, "It's that easy," is not just a slogan; it's ingrained in our culture and guides everything we do.

Your Role:

As the Cluster Customer Service Manager CEE, you'll be entrusted with one of the key pillars of the customer experience – customer service. Your mission is to lead your teams in delivering the very best service to Kramp customers. This role encompasses introducing a new communication platform, overseeing the development of a new CS organization, and excelling in people management and performance.

Key Responsibilities:

• Implement a revolutionary communication platform.
• Lead the transformation of our CS organization, fostering innovation and efficiency.
• Mentor and develop your team, ensuring their growth and professional evolution.
• Drive performance excellence and elevate our customer service standards.

Qualifications:

• Bachelor's or Master's degree in Business Administration, Engineering, or related fields.
• A minimum of 5-8 years of customer service experience, with a preference for retail or wholesale expertise.
• Proficiency in managing a modern CS organization in an omnichannel setup.
• E-commerce knowledge.
• Willingness to travel.
• A deep understanding of industry trends.
• Exceptional communication, stakeholder management, and leadership skills.
• Proficiency in Microsoft Excel, PowerBI, and other data analytics tools.
• Adaptability to a fast-paced, dynamic environment and effective task prioritization.
• Fluency in English and one or more CEE languages.

Why Choose Kramp:

• Join a dynamic and forward-thinking organization.
• Enjoy an attractive salary package and numerous benefits.
• Unlock your potential with extensive training opportunities.
• Embrace a flexible working environment.
• Collaborate with a passionate and professional team that shares your ambitions.

If you're ready for an exciting challenge and meet most of the requirements, we encourage you to apply and demonstrate your potential. We also welcome applications from candidates who, while not meeting all the criteria, believe they can make a significant contribution to our team.

Shape the future of customer service and your own career at Kramp. Your journey starts here. Apply today!