Second Line Support Engineer

#REQ0011318

Are you the Second Line Support Engineer who is keen to join a team with an excellent team spirit and are you a real problem solver? Do you get energy from helping people with their IT issues and do you also have a couple of years of experience with this? Then we invite you to apply for this challenging position at Kramp!

What is your role?
Kramp supplies over 700,000 products to the agricultural sector and related markets. If a customer order before 6:30 PM, we aim to deliver it before 8:00 AM the next day. Our 2nd line support team supports the continuity of order flows within Kramp. You are involved in the management and monitoring of our financial applications. You support the customers and suppliers in the field of Oracle Finance Cloud and Oracle Procurement Cloud.

Other tasks and responsibilities:

  • Registering and resolving questions or incidents within Oracle Finance Cloud and Oracle Procurement Cloud.

  • Monitoring process flows.

  • Monitoring all outstanding incidents and providing communication about this in a very customer-friendly manner.

  • Perform risk analyses.

  • Proactively monitoring of systems to prevent (structural) disruptions.

  • Escalating incidents to third parties.

  • Drafting and maintaining process and application documentation.

  • Contribute to the various projects such as connecting new customers and suppliers in close collaboration with the development team.

The Second Line Support Engineer is part of the international IT team in the Netherlands and reports to the Team Manager IT Support. ​​​​​​​You will be working in a team with enthusiastic and service-oriented colleagues. Together you are part of the Technology team, which consists of approximately 150 specialists in Varsseveld.

Who are you?

You are:

  • Enthusiastic;

  • Proactive and accurate;

  • A strong communicator;

  • Positive attitude;

  • Interested in financial systems;

  • Good at speaking and writing of both Dutch and English languages;

  • Ready for a great new challenge in our ambitious team!

What do we offer?

We are an ambitious, fast growing and financially sound organisation. Therefore you can expect a few important things from us. We value personal development. We don’t just say this, but we also live up to it. For example with a personal training budget.

  • A market-based salary

  • Profit sharing bonus

  • Travel allowance

  • 37 holiday days

  • Possibility to work from home

  • Laptop and phone

Who are we?

Johan Kramp started in 1951 from his garage in Varsseveld. When cycling he crossed borders to Germany: the beginning of the international millions company we are nowadays. We still follow the principles of Johan Kramp, but in time of today. Thanks to our ambitions, we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business.

Working at Kramp means working with more than 3.000 international colleagues. Despite our size, we retained our family culture. Colleagues describe our culture as warm, friendly and informal. Entrepreneurship is in our DNA, but it's allowed to make mistakes. Trust and responsibility are what our colleagues value in Kramp as their employer.

 

Procedure

In case you feel challenged by above role description and requirements, we're interested in meeting you! Please use the application button and send your CV and motivation letter.


Contact

Do you have a question about this vacancy? Please don’t hesitate to contact Josey Beckmans (Talent Acquisition Coordinator).
E: josey.beckmans@kramp.com

Varsseveld (NL)