Product Specialist

#REQ0011022

Kramp UK are on the hunt for two full time product specialists for out Tractor & machinery sector.

At Kramp, our purpose is to keep farmers farming. With British and Irish weather being so unpredictable, it’s vital that a farmer can work productively as soon as the weather allows. When part of a tractor breaks, time is of the essence when it comes to getting it repaired, or the entire food chain will be at risk.

Kramp offers over 500,000 spare parts and accessories to keep the world of agriculture going. Working in partnership with thousands of dealers, Kramp UK distribute the parts that farmers need all across the UK and Ireland.

Role Description

The product specialist provides the interface between customers, products and sales. The aim is to achieve maximum customer satisfaction and to contribute to long lasting relationships  through superior product telephone consultation (product knowledge and solutions). The revenue and margin targets of each product group need to be considered.

The Product Specialist is a central contact person to (for) the customer  and needs to completely represent our core value of customer first (completely).

Areas of accountability

  • Implementation of the sales strategy for the respective product group

  • Customer calls

  • Handling all incoming technical focused customer questions about products, services, orders and technical complaints, warranties, objections, request for quotations, etc. by telephone, mail, social media, etc. in a professional way to ensure Customer Satisfaction

  • Gathering and keeping up-to-date knowledge about products and assortment within the specific product group

  • Follow up in a constructive way

  • Help customers to use our facilities in the right way

  • Offer specials, technical proposals, calculations and advice

  • Carry out all administrative tasks for example quotations, order/return processing, data entry/maintenance, etc.

  • Cooperating with customers, other disciplines and departments within the Kramp Group 

  • Exchanging knowledge and information in a broad sense (technical, content, new products, assortment, etc.)

  • Promoting campaigns

  • Training colleagues and customers (Kramp Academy)

  • Assisting in the quantitative and qualitative  development of the assortment by data maintenance (webshop), maintaining price information, comparing competition and Product trainings

  • Joint visits with Account Manager to discuss technical issues at customers on request

  • Build value focused relationships with customers

  • Ensure and increase customer satisfaction and create opportunities for Kramp

  • Apply the right service levels to customers (distinguish focus and non- focus customers, quotations etc.)

  • Ensure a fast and efficient way of working

  • Proper use of phone, systems and applications

  • In line with procedures, commercial processes and guidelines

  • Communication with customers through active use of social networks for professional purposes

Webshop:

  • Excellent Webshop Knowledge, increasing knowledge through independent development, including actively searching for information.  Training customers on how to use the webshop and presenting the benefits of using the webshop to customers

Competences

  • Analysis and problem solving

  • Breaks down and analyses information effectively. Identifies the causes of problems and proposes realistic and practical solutions to address them.

  • Customer focus

  • Identifies and understands the customer’s needs. Focuses on meeting those needs and ensuring both satisfaction and a continuing business relationship.

  • Detail focus

  • Demonstrates a high attention to detail, ensuring the accuracy of work completed.

  • Initiative

  • Seeks out and acts on opportunities without being prompted by others. Demonstrates a proactive approach.

  • Innovation and creativity

  • Proposes new and original ideas, approaches and solutions to problems. Looks beyond conventional approaches and established methods.

Biggleswade (UK)