Maitenance, Workshop & Facilities Supervisor


Role Description

The Maintenance Supervisor is responsible for the maintenance and service of all logistics hardware and software (in collaboration with contractors) and will act as our facilities manager. This is a hands on position requiring the job holder to carry out maintenance as well as manage relevant teams. The work involves shift work.

Organization context

Functional Area: Logistics

Department: Facility



Managed by

Manages: 1 Senior Technician and 3 cleaners plus third party cleaning company

Functional report from:

Functional report to: Operations Director

Areas of accountability


Managing a small team of maintenance technicians and cleaners, carrying out appraisals and implementing personal development plans. Managing third party contracts. Planning and introducing preventative maintenance programmes and spare parts management. Ensuring route causes are identified and preventative measures are put in place. Managing our sub contractors and developing strong relationships with these partners to ensure quality is met in a timely manner and within budget. Ensuring that all building maintenance issues are managed in a timely and effective manner. Again, ensuring site and building maintenance programmes are in place. Ensuring our fleet of Fork Lift trucks are operational at all times and carrying out repairs when necessary. Managing budgets. Ensuring that all equipment such as conveyors, packing machines, scanners etc are fully operational at all times. Work in close collaboration with our Logistics Managers to meet their operational needs. Proactively giving technical advice about maintenance on the implementation of new logistical systems and the prevention of technical malfunctions. Being on call to handle emergencies during hardware or software malfunctions within the logistic processes. Improving cost and availability of consumables. Aligning with sales so to improve our workshop order lead-time and quality. Expanding our capabilities with our workshop (Technical Services) and working closely with our Groep based Technical Services Manager. Continually reducing and improving downtime. Being accountable for meeting departmental KPIs.


Manage building maintenance and repairs by implementing and managing checks, inspection rounds and audits. Handling incoming requests, hiring external technicians where necessary and ensuring a good and safe condition of the building at all times. Ensuring our building is maintained to the upmost standard and completing all repairs in a cost effective, professional and timely manner. Handling all the administrative tasks in relation to the maintenance of the building so that all legal obligations are met. Managing and optimal stock of materials, tools and repair products.

Values and competences


Everyone respects our family culture and contributes to this in a positive manner. We take our work–related responsibilities seriously and are fully committed to the quality of our work. We respect any decisions that have been made. We are proud, but at the same time we stand firm with both feet planted firmly on the ground.

We work together professionally, respectfully and on an equal footing, regardless of our position. It’s important to share successes and results with one another and to inform one another properly and in good time. We can talk to each other in person. We listen to one another’s arguments. We dare to be vulnerable and flexible. For us this means being open and honest, being straightforward, showing emotions, expressing crazy ideas, being innovative etc. If you are offended by someone's behavior, do not be afraid to discuss this with the person.

Customer First

Everyone realizes that our own attitudes and behavior are as important for our customers' success. We treat all customers with respect. We are aware that delivering parts is not a "nine-to-five business" for Kramp, so we adopt a flexible approach. We are easily accessible, both internally and externally.


This makes us pioneering and enterprising within our markets. We achieve this by thinking outside of the box, by being proactive and by taking the initiative. We also have the courage to take measured risks. We take responsibility for our own actions and accept that things can sometimes go wrong, as long as we always learn from our mistakes. We are constantly seeking to improve and optimize our processes and service.


Analysis and problem solving

Breaks down and analyses information effectively. Identifies the causes of problems and proposes realistic and practical solutions to address them.

Managing change

Implements and monitors change within the workplace. Communicates clear reasons for change initiatives and addresses criticisms of them to obtain the ‘buy-in’ of others.

Quality focus

Maintains high quality standards in the output they produce and encourages others to meet similar standards. Consistently evaluates work to achieve excellent results.

Stress tolerance

Maintains a calm, controlled and positive manner when under pressure and remains focused on the task.

Technical and professional knowledge / skills

Demonstrates technical and professional knowledge and skills relevant to the role. Builds on these knowledge and skill areas and shares them with others.

Job requirements

  • Previous experience of managing a small team and third party contracts.
  • Sound mechanical skills and previous experience of managing and repairing mechanical equipment within a manufacturing or logistics environment as well as a fleet of Fork Lift trucks
  • Fault finding.
  • Experience of managing facilities and introducing preventative maintenance.
  • Excellent IT skills.
  • Ability to work shift and be on call.
  • A supervisor who is hands on.

Biggleswade (UK)