IT Information Analyst CRM/CCP

Do you thrive on solving diverse challenges in various IT projects? Are you a graduate and/or eager to grow your career while working with Microsoft Dynamics CRM and Sprinklr? Would you like to join a global team where every day brings new opportunities? We are extending our Global IT Team and therefore, we are looking for an

IT Information Analyst CRM/CCP (Customer Communication Platform)

In this role, you can work on end-to-end implementations, focus on specific components within large projects or optimize existing configurations; Each day in this role brings unique opportunities and fresh challenges to tackle! Ready to dive into an exciting career journey? Read on!

What is your role?

• Configuring Microsoft 365 (CRM); 
• All channel configurations and license management on Customer Communication Platform (CCP);
• Management of Customer Service channels for CCP: Voice, Email, Chat & WhatsApp for Business;
• Come up with creative solutions for CRM and CCP; 
• Give demos and training to colleagues;
• Plan and guide software releases;
• Analyze specific business processes and bottlenecks, and convert these into a functional design; 
• Together with your colleagues, you ensure maximum customer satisfaction. 

Your team

You will join a team of 6 members and one product owner who maintain the Microsoft Dynamics CRM application and Sprinklr, which is our Customer Communication Platform. Business needs and requirements are defined in close collaboration with our Sales Excellence team. Your team is responsible for the final implementation.

Who are you?   

Besides your enthusiastic, curious mindset, we have a couple of requirements:  

• Bachelor’s degree in IT or related studies.
• Experience with application implementation, maintenance and third line support.
• You are able to work project-based and lead projects. 
• You are customer-oriented (towards our colleagues) and enjoy working on continuous improvement. 
• Excellent communication and analysis capabilities; you find it important to share knowledge and you are a real team player. 
• Fluent in written and spoken English. 

What we do offer?
We are an ambitious, fast-growing and financially sound organization. You can obviously expect:

• 25 vacation days and 12 ADV days (based on a Dutch full-time contract).
• Flexible working policy in hours and location.
• Travel- and working from home allowance.
• Profit sharing bonus.
• Great budget for training and courses.
• Generous pension plan.

Do you want to join us?
In case you feel challenged by the above role description and requirements, we are interested in meeting you! Please use the application button and send your CV and motivation letter.
If you do not fully meet all requirements for this role, and you think you would be a good match for us, please apply and convince us.
Do you have a question about this role? Please don’t hesitate to contact Josey Beckmans (Talent Acquisition Specialist)
E: Josey.Beckmans@Kramp.com    #LI-JB1

About us 
Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional, and involved. We speak our customers’ language, understand their challenges, and earn their trust to exceed their expectations. Our promise “It’s that easy” is embedded in our culture and DNA.  

Working at Kramp means:

… you belong here! ​Being part of our open business community​ 
… your work makes a difference!​ Have an impact on what matters
… you will develop and realize​! Learn and realize your potential 

 More about Kramp: Kramp: Life | LinkedIn