Customer Service Representative

Customer Service representative

Do you pride yourself on delivering excellent customer service?

Do you want to be the voice of our business ensuring customers receive a personal and positive experience?

Are you confident, enthusiastic, and passionate about building lasting partnerships?

If yes, we have the perfect role for you!

Position: Customer Service representative
Location: Biggleswade

What is your role?

As a customer service representative, you will be responsible for providing exceptional customer support, engaging with our customers using telephone, Web chats, mail and social media.

You will be handling all incoming calls about services, orders and complaints, request for quotations, and questions on invoices.

Building strong relations with the customer by really understanding their needs and future plans. 

Key responsibilities will include: 

• Proactive ‘commercial’ sales by phone creating leads to be followed up by the account manager.
• Working with the Account Manager and other departments within the kramp group 
• Help customers to use our facilities the right way (webshop)
• Conduct all admin tasks, quotations, order/return processing, maintaining discounts/prices, create reports etc.
• Build value focused relationships with customers.

Your Team

Join our dynamic team of customer service representatives and be a crucial part of our success. As a Team Member, you will play a vital role in ensuring an exceptional customer experience and contributing to the overall efficiency of our operations.

Who are you?  

For this job we have a couple of requirements:  

• Outbound calling Sales experience 
• Good knowledge of MS Office and affinity with other software programs 
• Outstanding communication skills written and spoken 
• Solution-oriented, efficient and ability to work independently 
• Commercial awareness

What do we offer?  

We are an ambitious, fast-growing and financially sound organization. You can obviously expect: 

• 25 days paid annual leave per year, plus 8 bank holiday days
• Profit sharing bonus
• Large staff Canteen, kitchen and changing facilities
• Company pension
• Cycle to work scheme
• Health & wellbeing program
• Life insurance
• Private medical insurance with access to GP appointments 24/7
• Free electric car charging on site
• Access to free personal development courses

Do you want to join us? 

In case you feel challenged by the above role description and requirements, we are interested in meeting you! Please use the application button and send your CV and cover letter.

If you do not fully meet all requirements for this role, and you think you would be a good match for us, please apply and convince us. 

About us

Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional and involved. We speak our customers’ language, understand their challenges and earn their trust to exceed their expectations. Our promise “It’s that easy” is embedded in our culture and DNA.  

Working at Kramp means: 

… you belong here! ​Being part of our open business community​ 
… your work makes a difference!​ Have an impact on what matters 

… you will develop and realize​! Learn and realize your potential 

 More about Kramp: https://www.careeratkramp.com/nl-nl