Customer Specialist

Are you passionate about delivering exceptional customer experiences and building lasting partnerships? If so, you could be the perfect fit for our Customer Specialist role within our dynamic customer service team.

Position: Customer Specialist
Location: Romania (Bucharest)

Your Role:
As a Customer Specialist, you'll be the front line for customer inquiries, managing orders, and enhancing sales alongside our customer managers. You'll handle everything from answering queries and resolving complaints to providing quotes and ensuring seamless order processing. Your role will also involve participating in customer visits, events, and offering e-commerce training.

Key Responsibilities:

• Provide comprehensive telephone support and service, addressing non-technical questions and concerns.
• Actively nurture and strengthen customer relationships to drive satisfaction and loyalty.
• Execute sales strategies effectively through proactive telephone engagement.
• Collaborate closely with Account Managers to ensure a unified approach to customer management.
• Contribute to internal sales processes such as inquiries, quotes, and follow-ups.
• Collaborate with colleagues in developing business, process and tools  in order to increase our efficiency and quality in customer service across SEE countries.

Your Profile:

• Ideally educated in a commercial or technical field.
• A strong customer service orientation with previous experience in internal sales.
• Excellent time management, communication, and negotiation skills.
• Proficiency in computer applications (Outlook, Word, Excel) and ideally CRM software.
• Fluent in Romanian and English; knowledge of Hungarian or Bulgarian is advantageous.

What We Offer:

Join a Market Leader: Be a part of Kramp, the leading supplier of agricultural spare parts, where innovation and customer satisfaction are at the forefront.

Supportive Team Environment: Work alongside a supportive and humorous team that will assist you in navigating the daily challenges.

Innovative Growth Company: Benefit from working in a forward-thinking company with a strong digitalization strategy, leading the way in the agricultural sector.

Competitive Compensation: Enjoy a competitive salary package complete with attractive benefits.

Work-Life Balance: Take advantage of flexible working arrangements to balance your professional and personal life.

Continuous Learning: Access top-notch training opportunities to enhance your skills and career development.

Apply Now:
If you're excited about this opportunity and ready to make an impact, click the application button to submit your application. For any inquiries, reach out to Andreea Chitaru, HR Business Partner, at andreea.chitaru@kramp.com.

Join us in shaping the future of customer service excellence!