Customer Service Representative

Role Overview:

• Receives and processes customer orders, inquiries and/or complaints covering items, products or services ordered.
• Maintains an ongoing relationship with customers and sales staff.
• Uses knowledge of products and services, product availability, sales territories, and individual customers to provide a key communications link to the customer to deliver an excellent customer experience.
• Typically requires analysis, judgement, and sensitivity to customer needs and demonstration of high-level product and process knowledge as well as service skills.

Competencies:

Action Oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight.

Drives Results - Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks.

Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Education and Experience:

Minimum Leaving Certificate Qualification required.

Third Level Qualification desirable.

At least one year Customer Service experience required.

Knowledge of the agricultural sector a distinct advantage.