Product Specialist

#REQ0009882

The Product Specialist provides the interface between customers, products and sales. The aim is to achieve maximum customer satisfaction and to contribute to long lasting relationships  through superior product telephone consultation (product knowledge and solutions). The revenue and margin targets of each product group need to be considered.

Responsibilities:

  • Implementation of the sales strategy for the respective product group
  • Handling all incoming technical focused customer questions about products, services, orders and technical complaints, warranties, objections, request for quotations, etc. by telephone, mail, social media, etc. in a professional way to ensure Customer Satisfaction
  • Gathering and keeping up-to-date knowledge about products and assortment within the specific product group
  • Help customers to use our facilities in the right way
  • Offer specials, technical proposals, calculations and advice
  • Carry out all administrative tasks for example quotations, order/return processing, data entry/maintenance, etc.
  • Cooperating with customers, other disciplines and departments within the Kramp Group 
  • Exchanging knowledge and information in a broad sense (technical, content, new products, assortment, etc.)
  • Promoting campaigns
  • Training colleagues and customers (Kramp Academy)
  • Build value focused relationships with customers
  • Ensure and increase customer satisfaction
  • Gathering information about market trends and competitors activity

Requirements:

  • Secondary Vocational in a technical area or equivalent
  • High level knowledge of the specific product group
  • Excellent knowledge of MS Office and affinity with other software programs
  • Time management skills
  • Good level in written and spoken English
  • Solution-oriented, efficient and ability to work independently
  • Resilient and self-motivated
  • Sales background in a similar role (proven track record)
Kecskemét (HU)